FAQs
Frequently Asked Questions
Q: What is Karina Tours Dubai?
A: Karina Tours Dubai is a leading tour operator based in Dubai, offering a wide range of luxury experiences including desert safaris, yacht charters, city tours, limousine rides, attraction tickets, and adventure activities across Dubai and Abu Dhabi.
Q: Where is Karina Tours Dubai located?
A: We are headquartered in Dubai, UAE, and operate tours and services across the Emirates.
Q: Who can use your services?
A: Our services are available for both UAE residents and international tourists.
Q: How can I book a tour or service?
A: You can book directly through our website, by phone, WhatsApp, or email.
Q: Do I need to book in advance?
A: Yes, advance booking is recommended to secure your preferred date and time, especially during weekends, holidays, and peak seasons.
Q: Can I book tours urgently?
A: Yes, depending on availability. For urgent bookings, please contact us via WhatsApp for instant confirmation.
Q: What are the payment options?
A: We accept cash, major credit/debit cards, online payments, and secure payment links.
Q: Is advance payment required?
A: Yes, most bookings require advance payment or a deposit to confirm reservations.
Q: How are tour prices calculated?
A: Pricing depends on the activity. Attraction tickets are per person, while yacht rentals and limousine tours are priced per hour/group.
Q: Are there any hidden charges?
A: No. All costs are clearly mentioned. Optional add-ons (BBQ, photography, decorations) are charged separately if chosen.
Q: What types of tours do you offer?
A: We specialize in desert safaris, Dubai & Abu Dhabi city tours, yacht charters, luxury stretch limousine services, attraction and theme park tickets, adventure tours (hot air balloon, skydiving, zipline, etc.), and customized private tours.
Q: Do you offer customized itineraries?
A: Yes, tailor-made itineraries are available for families, corporate groups, events, and private celebrations.
Q: Are guides available in different languages?
A: Yes, guides are available in English, Arabic, Hindi, Urdu, Russian, German, French, and other languages on request.
Q: Are pick-ups provided?
A: Yes, for most tours and activities. Pick-up details are always mentioned at the time of booking.
Q: Can I book private transfers?
A: Yes, private transfers in luxury vehicles or limousines are available at extra cost.
Q: Which locations are covered for pick-up?
A: We provide pick-up from Dubai, Sharjah, and Abu Dhabi (depending on the activity). Additional charges may apply for distant locations.
Q: Can I get a refund if I cancel?
A: At Karina Tours Dubai, we do not provide cash refunds. You can use your booking amount as a service credit for another tour or activity within three months if requested at least 72 hours before the scheduled tour.
Q: Are ticketed or slot-based bookings refundable?
A: No, ticketed or time-specific tours and attractions are non-refundable once confirmed.
Q: What if there are weather issues or government restrictions?
A: In such cases, you will be offered an alternative date, service, or a full refund.
Q: Are tours safe?
A: Yes, all our tours follow strict safety standards and are led by licensed guides, professional chauffeurs, and certified crew.
Q: Are vehicles insured?
A: Yes, all our vehicles and tours are covered by standard UAE travel and transport insurance.
Q: Are there age or health restrictions?
A: Yes, certain activities like dune bashing, skydiving, ziplining, and skiing may have age, weight, or health restrictions. Details are mentioned in the tour description.
Q: Do you organize events and private tours?
A: Yes, we specialize in events, conferences, weddings, birthday parties, and private group tours.
Q: Are luxury services available?
A: Absolutely. We offer luxury yachts, limousines, helicopter rides, private desert setups, and more.
Q: Can I book luxury airport transfers?
A: Yes, pick-up and drop-off can be arranged in limousines, premium SUVs, or luxury sedans.
Q: How can I contact Karina Tours Dubai?
A: Contact us anytime via Phone & WhatsApp: +971569911761
Q: Which languages does your team speak?
A: English, Arabic, Russian, Philippines, Hindi, and Urdu.
Q: Is support available 24/7?
A: Yes, our support team is available around the clock for any assistance.
